Add some useful information to trooper doc.

BUG=skia:
NOTRY=true
DOCS_PREVIEW= https://skia.org/?cl=1308253005

Review URL: https://codereview.chromium.org/1308253005

site/dev/sheriffing/trooper.md

@@ -37,4 +37,78 @@ If you need to swap shifts with someone (because you are out sick or on vacation
 <a name="tips"></a>
 Tips for troopers
 -----------------
-Add your tips here!
+
+- Make sure you are a member of
+  [MDB group chrome-skia-ninja](https://ganpati.corp.google.com/#Group_Info?name=chrome-skia-ninja@prod.google.com).
+  Valentine passwords and Chrome Golo access are based on membership in this
+  group.
+
+- These alerts generally auto-dismiss once the criteria for the alert is no
+  longer met:
+  - Monitoring alerts, including prober, collectd, and others
+  - Disconnected build slaves
+
+- These alerts generally do not auto-dismiss ([issue here](https://code.google.com/p/skia/issues/detail?id=4292)):
+  - Build slaves that failed a step
+  - Disconnected devices (these are detected as the "wait for device" step failing)
+
+- "Failed to execute query" may show a different query than the failing one;
+  dismiss the alert to get a new alert showing the query that is actually
+  failing. (All "failed to execute query" alerts are lumped into a single alert,
+  which is why the failed query which initially triggered the alert may not be
+  failing any more but the alert is still active because another query is
+  failing.)
+
+- Where machines are located:
+  - Machine name like "skia-vm-NNN" -> GCE
+  - Machine name ends with "a3", "a4", "m3" -> Chrome Golo
+  - Machine name starts with "skiabot-" -> Chapel Hill lab
+  - Machine name starts with "win8" -> Chapel Hill lab (Windows machine
+    names can't be very long, so the "skiabot-shuttle-" prefix is dropped.)
+  - slave11-c3 is a Chrome infra GCE machine (not to be confused with the Skia
+    Buildbots GCE, which we refer to as simply "GCE")
+
+- The [chrome-infra IRC channel](https://comlink.googleplex.com/chrome-infra) is
+  useful for questions regarding bots managed by the Chrome Infra team and to
+  get visibility into upstream failures that cause problems for us.
+
+- To log in to a Linux buildbot in GCE, use `gcloud compute default@<machine
+  name>`. Choose the zone listed for the
+  [GCE VM](https://pantheon.corp.google.com/project/31977622648/compute/instances)
+  (or specify it using the `--zone` command-line flag).
+
+- To log in to a Windows buildbot in GCE, use
+  [Chrome RDP Extension](https://chrome.google.com/webstore/detail/chrome-rdp/cbkkbcmdlboombapidmoeolnmdacpkch?hl=en-US)
+  with the
+  [IP address of the GCE VM](https://pantheon.corp.google.com/project/31977622648/compute/instances)
+  shown on the [host info page](https://status.skia.org/hosts) for that bot. The
+  username is chrome-bot and the password can be found on
+  [Valentine](https://valentine.corp.google.com/) as "chrome-bot (Win GCE)".
+
+- If there is a problem with a bot in the Chrome Golo or Chrome infra GCE, the
+  best course of action is to
+  [file a bug](https://code.google.com/p/chromium/issues/entry?template=Build%20Infrastructure)
+  with the Chrome infra team. But if you know what you're doing:
+  - To access bots in the Chrome Golo,
+    [follow these instructions](https://chrome-internal.googlesource.com/infra/infra_internal/+/master/doc/ssh.md).
+    - Machine name ends with "a3" or "a4" -> ssh command looks like `ssh
+      build3-a3.chrome`
+    - Machine name ends with "m3" -> ssh command looks like `ssh build5-m3.golo`
+    - For MacOS and Windows bots, you will be prompted for a password, which is
+      stored on [Valentine](https://valentine.corp.google.com/) as "Chrome Golo,
+      Perf, GPU bots - chrome-bot".
+  - To access bots in the Chrome infra GCE -> command looks like `gcutil
+    --project=google.com:chromecompute ssh --ssh_user=default slave11-c3` (or
+    use the ccompute ssh script from the infra_internal repo).
+
+- Read over the [SkiaLab documentation](../testing/skialab) for more detail on
+  dealing with device alerts.
+
+- To stop a buildslave for a device, log in to the host for that device, `cd
+  ~/buildbot/<slave name>/build/slave; make stop`. To start it again,
+  `TESTING_SLAVENAME=<slave name> make start`.
+
+- Buildslaves can be slow to come up after reboot, but if the buildslave remains
+  disconnected, you may need to start it manually. On Mac and Linux, check using
+  `ps aux | grep python` that neither buildbot nor gclient are running, then run
+  `~/skiabot-slave-start-on-boot.sh`.